Bianca Trinkenreich

Research Scientist in Human Factors on Software Engineering, Ph.D.

Research Interests

Software Engineering
Open Source Software
Measurement
IT Services
GQM+Strategies
Computer Networks and Communications
Human-Computer Interaction
Computer Science Applications
Information Systems
Software

Publications

The Shifting Sands of Motivation: Revisiting What Drives Contributors in Open Source

2021 IEEE/ACM 43rd International Conference on Software Engineering (ICSE) / May 01, 2021

Gerosa, M., Wiese, I., Trinkenreich, B., Link, G., Robles, G., Treude, C., Steinmacher, I., & Sarma, A. (2021). The Shifting Sands of Motivation: Revisiting What Drives Contributors in Open Source. 2021 IEEE/ACM 43rd International Conference on Software Engineering (ICSE). https://doi.org/10.1109/icse43902.2021.00098

Hidden Figures: Roles and Pathways of Successful OSS Contributors

Proceedings of the ACM on Human-Computer Interaction / Oct 14, 2020

Trinkenreich, B., Guizani, M., Wiese, I., Sarma, A., & Steinmacher, I. (2020). Hidden Figures: Roles and Pathways of Successful OSS Contributors. Proceedings of the ACM on Human-Computer Interaction, 4(CSCW2), 1–22. https://doi.org/10.1145/3415251

Recommending Tasks to Newcomers in OSS Projects

Proceedings of the 16th International Symposium on Open Collaboration / Aug 25, 2020

Balali, S., Annamalai, U., Padala, H. S., Trinkenreich, B., Gerosa, M. A., Steinmacher, I., & Sarma, A. (2020). Recommending Tasks to Newcomers in OSS Projects. Proceedings of the 16th International Symposium on Open Collaboration. https://doi.org/10.1145/3412569.3412571

SINIS: A GQM+Strategies-based approach for identifying goals, strategies and indicators for IT services

Information and Software Technology / Aug 01, 2018

Trinkenreich, B., Santos, G., & Barcellos, M. P. (2018). SINIS: A GQM+Strategies-based approach for identifying goals, strategies and indicators for IT services. Information and Software Technology, 100, 147–164. https://doi.org/10.1016/j.infsof.2018.04.006

Metrics to Support IT Service Maturity Models - A Systematic Mapping Study

Proceedings of the 17th International Conference on Enterprise Information Systems / Jan 01, 2015

Trinkenreich, B., Santos, G., & Perini Barcellos, M. (2015). Metrics to Support IT Service Maturity Models - A Systematic Mapping Study. Proceedings of the 17th International Conference on Enterprise Information Systems. https://doi.org/10.5220/0005376003300337

Women’s Participation in Open Source Software: A Survey of the Literature

ACM Transactions on Software Engineering and Methodology / Aug 22, 2022

Trinkenreich, B., Wiese, I., Sarma, A., Gerosa, M., & Steinmacher, I. (2022). Women’s Participation in Open Source Software: A Survey of the Literature. ACM Transactions on Software Engineering and Methodology, 31(4), 1–37. https://doi.org/10.1145/3510460

Being a Mentor in open source projects

Journal of Internet Services and Applications / Sep 09, 2021

Steinmacher, I., Balali, S., Trinkenreich, B., Guizani, M., Izquierdo-Cortazar, D., Cuevas Zambrano, G. G., Gerosa, M. A., & Sarma, A. (2021). Being a Mentor in open source projects. Journal of Internet Services and Applications, 12(1). https://doi.org/10.1186/s13174-021-00140-z

Combining GQM+Strategies and OKR - Preliminary Results from a Participative Case Study in Industry

Product-Focused Software Process Improvement / Jan 01, 2019

Trinkenreich, B., Santos, G., Barcellos, M. P., & Conte, T. (2019). Combining GQM+Strategies and OKR - Preliminary Results from a Participative Case Study in Industry. Lecture Notes in Computer Science, 103–111. https://doi.org/10.1007/978-3-030-35333-9_7

The Long Road Ahead: Ongoing Challenges in Contributing to Large OSS Organizations and What to Do

Proceedings of the ACM on Human-Computer Interaction / Oct 13, 2021

Guizani, M., Chatterjee, A., Trinkenreich, B., May, M. E., Noa-Guevara, G. J., Russell, L. J., Cuevas Zambrano, G. G., Izquierdo-Cortazar, D., Steinmacher, I., Gerosa, M. A., & Sarma, A. (2021). The Long Road Ahead: Ongoing Challenges in Contributing to Large OSS Organizations and What to Do. Proceedings of the ACM on Human-Computer Interaction, 5(CSCW2), 1–30. https://doi.org/10.1145/3479551

Eliciting Strategies for the GQM+Strategies Approach in IT Service Measurement Initiatives

2017 ACM/IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM) / Nov 01, 2017

Trinkenreich, B., Santos, G., Barcellos, M. P., & Conte, T. (2017). Eliciting Strategies for the GQM+Strategies Approach in IT Service Measurement Initiatives. 2017 ACM/IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM). https://doi.org/10.1109/esem.2017.51

Can I Solve It? Identifying APIs Required to Complete OSS Tasks

2021 IEEE/ACM 18th International Conference on Mining Software Repositories (MSR) / May 01, 2021

Santos, F., Wiese, I., Trinkenreich, B., Steinmacher, I., Sarma, A., & Gerosa, M. A. (2021). Can I Solve It? Identifying APIs Required to Complete OSS Tasks. 2021 IEEE/ACM 18th International Conference on Mining Software Repositories (MSR). https://doi.org/10.1109/msr52588.2021.00047

Toward using Business Process Intelligence to Support Incident Management Metrics Selection and Service Improvement

International Conferences on Software Engineering and Knowledge Engineering / Jul 01, 2015

Trinkenreich, B., Santos, G., Confort, V., & Santoro, F. (2015). Toward using Business Process Intelligence to Support Incident Management Metrics Selection and Service Improvement. Proceedings of the 27th International Conference on Software Engineering and Knowledge Engineering. https://doi.org/10.18293/seke2015-110

An Empirical Investigation on the Challenges Faced by Women in the Software Industry: A Case Study

2022 IEEE/ACM 44th International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS) / May 01, 2022

Trinkenreich, B., Britto, R., Gerosa, M. A., & Steinmacher, I. (2022). An Empirical Investigation on the Challenges Faced by Women in the Software Industry: A Case Study. 2022 IEEE/ACM 44th International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS). https://doi.org/10.1109/icse-seis55304.2022.9793931

Pots of Gold at the End of the Rainbow: What is Success for Open Source Contributors?

IEEE Transactions on Software Engineering / Oct 01, 2022

Trinkenreich, B., Guizani, M., Wiese, I., Conte, T., Gerosa, M., Sarma, A., & Steinmacher, I. (2022). Pots of Gold at the End of the Rainbow: What is Success for Open Source Contributors? IEEE Transactions on Software Engineering, 48(10), 3940–3953. https://doi.org/10.1109/tse.2021.3108032

How to Choose a Task? Mismatches in Perspectives of Newcomers and Existing Contributors

ACM / IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM) / Sep 19, 2022

Santos, F., Trinkenreich, B., Pimentel, J. F., Wiese, I., Steinmacher, I., Sarma, A., & Gerosa, M. A. (2022). How to Choose a Task? Mismatches in Perspectives of Newcomers and Existing Contributors. ACM / IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM). https://doi.org/10.1145/3544902.3546236

SINIS: A Method to Select Indicators for IT Services

Product-Focused Software Process Improvement / Jan 01, 2015

Trinkenreich, B., Santos, G., & Barcellos, M. P. (2015). SINIS: A Method to Select Indicators for IT Services. Lecture Notes in Computer Science, 68–86. https://doi.org/10.1007/978-3-319-26844-6_6

Please Don't Go — A Comprehensive Approach to Increase Women's Participation in Open Source Software

2021 IEEE/ACM 43rd International Conference on Software Engineering: Companion Proceedings (ICSE-Companion) / May 01, 2021

Trinkenreich, B. (2021). Please Don’t Go — A Comprehensive Approach to Increase Women’s Participation in Open Source Software. 2021 IEEE/ACM 43rd International Conference on Software Engineering: Companion Proceedings (ICSE-Companion). https://doi.org/10.1109/icse-companion52605.2021.00131

Perceptions of the State of D&I and D&I Initiative in the ASF

2022 IEEE/ACM 44th International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS) / May 01, 2022

Guizani, M., Trinkenreich, B., Castro-Guzman, A. A., Steinmacher, I., Gerosa, M., & Sarma, A. (2022). Perceptions of the State of D&I and D&I Initiative in the ASF. 2022 IEEE/ACM 44th International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS). https://doi.org/10.1109/icse-seis55304.2022.9794024

Using SINIS and GQM+Strategies to Align Organizational Goals and Service Level Agreement Indicators

Proceedings of the XVII Brazilian Symposium on Software Quality / Oct 17, 2018

Ferreira, E., Trinkenreich, B., Barcellos, M. P., & Santos, G. (2018). Using SINIS and GQM+Strategies to Align Organizational Goals and Service Level Agreement Indicators. Proceedings of the XVII Brazilian Symposium on Software Quality. https://doi.org/10.1145/3275245.3275274

SINIS – A method to support defining goals, strategies and indicators for IT Services

Anais do XVI Simpósio Brasileiro de Qualidade de Software (SBQS 2017) / Aug 28, 2017

Trinkenreich, B., Santos, G., & Barcellos, M. P. (2017). SINIS – A method to support defining goals, strategies and indicators for IT Services. Anais Do XVI Simpósio Brasileiro de Qualidade de Software (SBQS 2017). https://doi.org/10.5753/sbqs.2017.15118

SINIS-LA Method for IT Alignment Considering Service Level Management

XVII Brazilian Symposium on Information Systems / Jun 07, 2021

Ferreira, E., Trinkenreich, B., Barcellos, M. P., & Santos, G. (2021). SINIS-LA Method for IT Alignment Considering Service Level Management. XVII Brazilian Symposium on Information Systems. https://doi.org/10.1145/3466933.3466977

Avaliação da Gerência de Incidentes sob a Luz do MR-MPS-SV e Medição para Apoiar a Melhoria da Qualidade do Serviço de TI

Anais do XIV Simpósio Brasileiro de Qualidade de Software (SBQS 2015) / Aug 17, 2015

Trinkenreich, B., & Santos, G. (2015). Avaliação da Gerência de Incidentes sob a Luz do MR-MPS-SV e Medição para Apoiar a Melhoria da Qualidade do Serviço de TI. Anais Do XIV Simpósio Brasileiro de Qualidade de Software (SBQS 2015). https://doi.org/10.5753/sbqs.2015.15226

Avaliação da Gerência de Incidentes sob a Luz do MR-MPS-SV e Medição para Apoiar a Melhoria da Qualidade do Serviço de TI

Anais do XIV Simpósio Brasileiro de Qualidade de Software (SBQS 2015) / Aug 17, 2015

Trinkenreich, B., & Santos, G. (2015). Avaliação da Gerência de Incidentes sob a Luz do MR-MPS-SV e Medição para Apoiar a Melhoria da Qualidade do Serviço de TI. Anais Do XIV Simpósio Brasileiro de Qualidade de Software (SBQS 2015). https://doi.org/10.5753/sbqs.2015.15226

Women in Open Source: We Need to Talk About It

Computer / Dec 01, 2022

Trinkenreich, B., Gerosa, M. A., & Steinmacher, I. (2022). Women in Open Source: We Need to Talk About It. Computer, 55(12), 145–149. https://doi.org/10.1109/mc.2022.3200860

Defining, measuring and monitoring IT service goals and strategies

Proceedings of the 12th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement / Oct 11, 2018

Trinkenreich, B., Conte, T., Barcellos, M. P., & Santos, G. (2018). Defining, measuring and monitoring IT service goals and strategies. Proceedings of the 12th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement. https://doi.org/10.1145/3239235.3268919

On Arxiv Moderation System

Jan 01, 2023

Silagadze, Z. (2023). On Arxiv Moderation System. https://doi.org/10.2139/ssrn.4392249

On Arxiv Moderation System

Jan 01, 2023

Silagadze, Z. (2023). On Arxiv Moderation System. https://doi.org/10.2139/ssrn.4392249

Organizing Empirical Studies as Learning Iterations in Design Science Research Projects

Proceedings of the XXI Brazilian Symposium on Software Quality / Nov 07, 2022

Barcellos, M., Santos, G., Conte, T., Trinkenreich, B., & Matsubara, P. (2022). Organizing Empirical Studies as Learning Iterations in Design Science Research Projects. Proceedings of the XXI Brazilian Symposium on Software Quality. https://doi.org/10.1145/3571473.3571474

Please Don't Go — Increasing Women's Participation in Open Source Software

2021 IEEE/ACM 43rd International Conference on Software Engineering: Companion Proceedings (ICSE-Companion) / May 01, 2021

Trinkenreich, B. (2021). Please Don’t Go — Increasing Women’s Participation in Open Source Software. 2021 IEEE/ACM 43rd International Conference on Software Engineering: Companion Proceedings (ICSE-Companion). https://doi.org/10.1109/icse-companion52605.2021.00059

Avaliação do Processo de Medição para Serviços de TI em uma Empresa Global à Luz do MR-MPS-SV

iSys - Brazilian Journal of Information Systems / Sep 30, 2015

Trinkenreich, B., & Santos, G. (2015). Avaliação do Processo de Medição para Serviços de TI em uma Empresa Global à Luz do MR-MPS-SV. ISys - Brazilian Journal of Information Systems, 8(2), 58–77. https://doi.org/10.5753/isys.2015.285

The Power of Teams to Help Your Organization Prevent Burnout

Beating Burnout at Work / Mar 16, 2021

The Power of Teams to Help Your Organization Prevent Burnout. (2021). Beating Burnout at Work, 23–30. https://doi.org/10.2307/j.ctv2hdrf7b.6

Education

Northern Arizona University

Ph.D., Computer Science - Software Engineering / December, 2022

Flagstaff, Arizona, United States of America

Experience

Globant

Research Scientist 2 / August, 2019Present

I apply quantitative and qualitative techniques to improve the performance of tech teams, the productivity of tech members, diversity, and inclusion of tech teams. I manage research projects, determine the feasibility of goals, objectives, and design of studies, and contribute to the implementation of studies, analysis, and reporting using computing and data science tools. I also author/co-author internal or academic publications and presentations and interact in a collaborative manner with other team members to accomplish organizational goals. Publications related to this role: "Burnout Risk as an Outcome and a Mediator" Talk at DevOps Days DC “Organization culture and burnout in software development teams” 16th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM) – Industry Forum “A Model for Understanding and Reducing Developer Burnout” 45th ACM/IEEE International Conference on Software Engineering (ICSE) - Software Engineering in Practice (SEIP) Track - to be presented on May 2023 "Good Health or Absence of Disease? Antecedents and Consequences of Burnout and Engagement in Software Teams" The paper was submitted to a top conference and is currently under peer review

Vale S/A

Global IT Service Delivery Manager / December, 2011July, 2019

I managed Azure and AWS global cloud environment, Office365, and a mix of IaaS/PaaS Microsoft Sharepoint servers/services to support 50,000 users, 8,000 collaboration sites, and high-impact applications. I designed cloud governance, including procedures, checklists, and migration planning, and managed capacity considering the elasticity capabilities and benefits of the cloud. I also managed change and transition management, patching projects without impact on the business, and OKRs for service quality indicators and SLAs. Additionally, I was a member of the Continual Service Improvement team for all Vale S/A IT Services. Publications related to this role: “Combining GQM+Strategies and OKR - Preliminary Results from a Participative Case Study in Industry”. 20th International Conference on Product-Focused Software Process Improvement (PROFES) “Defining, Measuring and Monitoring IT Service Goals and Strategies Practical Results and Pitfalls from a Qualitative Study in Industry” 12th Empirical Software Engineering and Measurement (ESEM) “Eliciting Strategies for the GQM+Strategies Approach in IT Service Measurement Initiatives” 11th Empirical Software Engineering and Measurement (ESEM) “SINIS: A GQM+Strategies-based Approach for Identifying Goals, Strategies and Indicators for IT Services” Information and Software Technology journal “Toward using Business Process Intelligence to Support Incident Management Measures Selection and Service Improvement” 27th International Conference Software Engineering Knowledge Engineering (SEKE) “Measures to Support IT Service Maturity Models – A Case Study” 17th International Conference on Enterprise Information Systems (ICEIS) (Best Paper Award) “Evaluation of measurement process for incidents, continuity and availability management under the light of MR-MPS-SV maturity model” 10th Annual workshop for software and services Quality improvement (WAMPS)

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