John H. Fleming, Ph.D.
Social psychologist & behavioral scientist, ex-Gallup, ex-EY, ex-University of Minnesota
Research Interests
About
Publications
Interview with John Fleming and James Asplund
Human Resource Management International Digest / Oct 23, 2007
Brown, R. (2007). Interview with John Fleming and James Asplund. Human Resource Management International Digest, 15(7), 39–41. https://doi.org/10.1108/09670730710830504
Manage your human sigma
IEEE Engineering Management Review / Jan 01, 2006
Fleming, J. M., Coffman, C., & Hartner, J. K. (2006). Manage your human sigma. IEEE Engineering Management Review, 34(1), 52–52. https://doi.org/10.1109/emr.2006.1679076
Multiple audience problem: A strategic communication perspective on social perception.
Journal of Personality and Social Psychology / Jan 01, 1990
Fleming, J. H., Darley, J. M., Hilton, J. L., & Kojetin, B. A. (1990). Multiple audience problem: A strategic communication perspective on social perception. Journal of Personality and Social Psychology, 58(4), 593–609. https://doi.org/10.1037//0022-3514.58.4.593
Dispelling negative expectancies: The impact of interaction goals and target characteristics on the expectancy confirmation process
Journal of Experimental Social Psychology / Jan 01, 1988
Darley, J. M., Fleming, J. H., Hilton, J. L., & Swann, W. B. (1988). Dispelling negative expectancies: The impact of interaction goals and target characteristics on the expectancy confirmation process. Journal of Experimental Social Psychology, 24(1), 19–36. https://doi.org/10.1016/0022-1031(88)90042-x
Mixed Messages: The Multiple Audience Problem and Strategic Communication
Social Cognition / Mar 01, 1991
Fleming, J. H., & Darley, J. M. (1991). Mixed Messages: The Multiple Audience Problem and Strategic Communication. Social Cognition, 9(1), 25–46. https://doi.org/10.1521/soco.1991.9.1.25
Perceiving choice and constraint: The effects of contextual and behavioral cues on attitude attribution.
Journal of Personality and Social Psychology / Jan 01, 1989
Fleming, J. H., & Darley, J. M. (1989). Perceiving choice and constraint: The effects of contextual and behavioral cues on attitude attribution. Journal of Personality and Social Psychology, 56(1), 27–40. https://doi.org/10.1037//0022-3514.56.1.27
Multiple-Audience Problems, Tactical Communication, and Social Interaction: A Relational-Regulation Perspective
Advances in Experimental Social Psychology Volume 26 / Jan 01, 1994
Fleming, J. H. (1994). Multiple-Audience Problems, Tactical Communication, and Social Interaction: A Relational-Regulation Perspective. In Advances in Experimental Social Psychology (pp. 215–292). Elsevier. https://doi.org/10.1016/s0065-2601(08)60155-0
Between a rock and a hard place: Self-concept regulating and communicative properties of distancing behaviors.
Journal of Personality and Social Psychology / Jan 01, 1993
Fleming, J. H., & Rudman, L. A. (1993). Between a rock and a hard place: Self-concept regulating and communicative properties of distancing behaviors. Journal of Personality and Social Psychology, 64(1), 44–59. https://doi.org/10.1037//0022-3514.64.1.44
DATA-SURVEY: Migrant Acceptance Index: A Global Examination of the Relationship Between Interpersonal Contact and Attitudes toward Migrants
BORDER CROSSING / Mar 29, 2018
Fleming, J. H., Esipova, N., Pugliese, A., Ray, J., & Srinivasan, R. (2018). DATA-SURVEY: Migrant Acceptance Index: A Global Examination of the Relationship Between Interpersonal Contact and Attitudes toward Migrants. BORDER CROSSING, 8(1), 103–132. https://doi.org/10.33182/bc.v8i1.576
The Purposeful-Action Sequence and the "Illusion of Control"
Personality and Social Psychology Bulletin / Jun 01, 1990
Fleming, J. H., & Darley, J. M. (1990). The Purposeful-Action Sequence and the “Illusion of Control”: The Effects of Foreknowledge and Target Involvement on Observers’ Judgments of Others’ Control Over Random Events. Personality and Social Psychology Bulletin, 16(2), 346–357. https://doi.org/10.1177/0146167290162014
Actors and Observers Revisited: Correspondence Bias, Counterfactual Surprise, and Discounting in Successive Judgments of Constrained Behavior
Social Cognition / Dec 01, 1993
Fleming, J. H., & Darley, J. M. (1993). Actors and Observers Revisited: Correspondence Bias, Counterfactual Surprise, and Discounting in Successive Judgments of Constrained Behavior. Social Cognition, 11(4), 367–397. https://doi.org/10.1521/soco.1993.11.4.367
Self-Fulfilling Prophecies and Self-Defeating Behavior
Self-Defeating Behaviors / Jan 01, 1989
Hilton, J. L., Darley, J. M., & Fleming, J. H. (1989). Self-Fulfilling Prophecies and Self-Defeating Behavior. In Self-Defeating Behaviors (pp. 41–65). Springer US. https://doi.org/10.1007/978-1-4613-0783-9_3
Millennials looking for more engagement opportunities, alignment with personal values
Nonprofit Business Advisor / Mar 18, 2016
Millennials looking for more engagement opportunities, alignment with personal values. (2016). Nonprofit Business Advisor, 2016(319), 1–3. Portico. https://doi.org/10.1002/nba.30172
Why measure customer satisfaction?
Customer Satisfaction Measurement for ISO 9000: 2000 / Aug 15, 2007
Why measure customer satisfaction? (2007). In Customer Satisfaction Measurement for ISO 9000: 2000 (pp. 12–19). Routledge. https://doi.org/10.4324/9780080503554-5
Well, That Depends on What You Mean by "Boundary-Spanning"…: On the Art of Equivocation and Other Varieties of Tactical Communication
Contemporary Psychology: A Journal of Reviews / Jun 01, 1991
Fleming, J. H. (1991). Well, That Depends on What You Mean by “Boundary-Spanning”…: On the Art of Equivocation and Other Varieties of Tactical Communication. Contemporary Psychology: A Journal of Reviews, 36(6), 478–480. https://doi.org/10.1037/029806
New Wine in Old Bottles? Toward an Applicable Applied Social Psychology
Contemporary Psychology: A Journal of Reviews / Aug 01, 1989
Fleming, J. H. (1989). New Wine in Old Bottles? Toward an Applicable Applied Social Psychology. Contemporary Psychology: A Journal of Reviews, 34(8), 754–755. https://doi.org/10.1037/030991
Education
Princeton University
Ph.D., Social Psychology / May, 1987
Princeton University
M.A., Psychology / May, 1985
William & Mary
A.B., Psychology / December, 1982
Experience
Culture Amp
Lead People Scientist / November, 2022 — Present
Manage stakeholders, provide strategic support, and enable customer data insights by interpreting data collected through the Culture Amp employee experience survey platform (SaaS). Provide support, education, and advice to human resource customers on their people listening strategies, emerging trends, data privacy, and action planning change management activities. Conduct internal data science and people analytics projects using a range of analytical tools to achieve the company's key business objectives • Lead a team of PhD-level people scientists who provide data interpretation, insight, and guidance on various employee-based content areas, including engagement, DEI, life cycle, and workforce effectiveness to further customers' business initiatives and business needs. Because we are a fast-growth Series F startup tech company, we work to ensure our function has durability and scalability.
Ernst & Young, LLP
Associate Director, Advanced Analytics - Digital Talent / July, 2020 — October, 2022
decision making, problem-solving, and statistical thinking skills to provide expert content consulting to connect three people-related functions: Employee Listening, Advanced People Analytics, and Corporate Strategy Successfully expanded EY's internal People Analytics and Employee Listening capabilities to provide comprehensive offerings to business stakeholders. Extended capabilities of EY's cloud-based HR data warehouse accessible to internal data scientists by broadening content and access to Employee listening, organizational network, and operational data. Demonstrated ability as an Employee Listening SME to provide scientific advice and guidance on best practices for creating integrated employee listening platform. • Managed teams of 2 to 10 employees who develop internal predictive models and automated dashboard reporting using HRIS systems data, SQL, R, Python, Power BI, Tableau, and other BI tools in a fast-paced environment.
Ernst & Young, LLP
Managing Director, Analytics - People Advisory Services / July, 2018 — July, 2020
Expanded enterprise analytics offerings available to PAS consultants while collaborating with partners and senior managers to create solutions and proposals for client presentation. Proposed and executed business analytics work for EY clients and supported client-facing teams. • Served as Americas lead for EY's Global People Experience (PX360) solution and oversaw EY's relationship with Qualtrics. • Used consultative skills and influence to deploy organizational network analysis capabilities and expanded delivery of advanced analytics such as machine learning and predictive modeling • Co-created innovative diversity and inclusiveness model in addition to a performance management tool which tracks progress on company diversity and inclusiveness programs • Recruited and managed teams of 2 to 10 charged with building reporting tools and conducting organizational people analytics for Fortune 500 companies.
Gallup
Chief Scientist, Customer & Employee Engagement / September, 1993 — July, 2018
Served as Chief Scientist for Gallup's Customer & Employee Engagement practices charged with new product development & marketing, engagement science evangelism & outreach, and advanced people analytics validation research. • Generated $300M in new lines of business over developing and producing new products and conceptual models. • Consulted with C-Suite executives in multinational corporations in 40 countries on 5 continents in the financial services, hospitality, automotive, and B2B sectors which encompassed manufacturing, construction, engineering, pharmaceuticals, and other professional services. • Developed HumanSigma®, a unique product innovation, which was described as a groundbreaking assessment and analysis platform to optimize organizational performance creating a new line of business worth $50M. • Published a major article in Harvard Business Review on HumanSigma as well as a book titled Human Sigma: Managing the Employee-Customer Encounter.
University of Minnesota
Assistant Professor of Psychology / August, 1987 — August, 1993
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