Dr. Wolfgang Messner
Professor in International Business with expertise in Data Analytics and Machine Learning
Research Interests
About
Publications
Effect of organizational culture on employee commitment in the Indian IT services sourcing industry
Journal of Indian Business Research / May 31, 2013
Messner, W. (2013). Effect of organizational culture on employee commitment in the Indian IT services sourcing industry. Journal of Indian Business Research, 5(2), 76–100. https://doi.org/10.1108/17554191311320764
The Institutional and Cultural Context of Cross-National Variation in COVID-19 Outbreaks
Apr 01, 2020
Messner, W. (2020). The Institutional and Cultural Context of Cross-National Variation in COVID-19 Outbreaks. https://doi.org/10.1101/2020.03.30.20047589
Advancing Intercultural Competencies for Global Collaboration
Globalization of Professional Services / Jan 01, 2012
Messner, W., & Schäfer, N. (2012). Advancing Intercultural Competencies for Global Collaboration. In Globalization of Professional Services (pp. 189–201). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-29181-4_17
The role of gender in building organisational commitment in India's services sourcing industry
IIMB Management Review / Sep 01, 2017
Messner, W. (2017). The role of gender in building organisational commitment in India’s services sourcing industry. IIMB Management Review, 29(3), 188–202. https://doi.org/10.1016/j.iimb.2017.07.004
Making the Compelling Business Case
Jan 01, 2013
Messner, W. (2013). Making the Compelling Business Case. Palgrave Macmillan UK. https://doi.org/10.1057/9781137340573
The impact of an aircraft's service environment on perceptions of in-flight food quality
Journal of Air Transport Management / Jun 01, 2016
Messner, W. (2016). The impact of an aircraft’s service environment on perceptions of in-flight food quality. Journal of Air Transport Management, 53, 123–130. https://doi.org/10.1016/j.jairtraman.2016.02.010
Measuring existent intercultural effectiveness in global teams
International Journal of Managing Projects in Business / Jan 05, 2015
Messner, W. (2015). Measuring existent intercultural effectiveness in global teams. International Journal of Managing Projects in Business, 8(1), 107–132. https://doi.org/10.1108/ijmpb-05-2014-0044
India’s IT & BPO Industry
Working with India
India’s IT & BPO Industry. (n.d.). In Working with India (pp. 63–94). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-540-89078-2_4
Effects of National Culture on the Extent of Panic Buying during the COVID-19 Outbreak
Journal of International Consumer Marketing / Aug 11, 2021
Messner, W., & Payson, S. E. (2021). Effects of National Culture on the Extent of Panic Buying during the COVID-19 Outbreak. Journal of International Consumer Marketing, 34(3), 235–254. https://doi.org/10.1080/08961530.2021.1962475
Understanding the influence of culture on customer engagement and recommendation intentions
Journal of Strategic Marketing / Nov 24, 2020
Messner, W. (2020). Understanding the influence of culture on customer engagement and recommendation intentions. Journal of Strategic Marketing, 30(8), 782–806. https://doi.org/10.1080/0965254x.2020.1849363
Variation in COVID-19 outbreaks at the US state and county levels
Public Health / Oct 01, 2020
Messner, W., & Payson, S. E. (2020). Variation in COVID-19 outbreaks at the US state and county levels. Public Health, 187, 15–18. https://doi.org/10.1016/j.puhe.2020.07.035
Customer relationship management technology
Business Information Review / Dec 01, 2005
Messner, W. (2005). Customer relationship management technology: A commodity or distinguishing factor? Business Information Review, 22(4), 253–262. https://doi.org/10.1177/0266382105060604
Contextual factors and the
COVID ‐19 outbreak rate across
U.S. counties in its initial phase
Health Science Reports / Feb 02, 2021
Messner, W., & Payson, S. E. (2021). Contextual factors and the <scp>COVID</scp>‐19 outbreak rate across U.S. counties in its initial phase. Health Science Reports, 4(1). Portico. https://doi.org/10.1002/hsr2.242
Cultural and Individual Differences in Online Reviews
Journal of International Consumer Marketing / Feb 05, 2020
Messner, W. (2020). Cultural and Individual Differences in Online Reviews. Journal of International Consumer Marketing, 32(5), 356–382. https://doi.org/10.1080/08961530.2020.1722980
The Misconstruction of Hofstede's Uncertainty Avoidance Dimension: The Fallacy of Ecological Operation without Construct Validity at the Individual Level
Journal of Global Marketing / Aug 05, 2016
Messner, W. (2016). The Misconstruction of Hofstede’s Uncertainty Avoidance Dimension: The Fallacy of Ecological Operation without Construct Validity at the Individual Level. Journal of Global Marketing, 29(5), 298–313. https://doi.org/10.1080/08911762.2016.1203470
Rightshore!
Jan 01, 2008
Messner, W., Hendel, A., & Thun, F. (Eds.). (2008). Rightshore! Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-540-77288-0
Cash Management und Cash Pooling
Banken der Zukunft — Zukunft der Banken / Jan 01, 2001
Maus, P. (2001). Cash Management und Cash Pooling. In Banken der Zukunft — Zukunft der Banken (pp. 227–248). Gabler Verlag. https://doi.org/10.1007/978-3-322-96334-5_10
The Beauty and Importance of Quality Customer Information
The Marketing Review / Oct 01, 2004
Messner, W. (2004). The Beauty and Importance of Quality Customer Information. The Marketing Review, 4(3), 279–290. https://doi.org/10.1362/1469347042223391
Advancing our understanding of cultural heterogeneity with unsupervised machine learning
Journal of International Management / Jun 01, 2022
Messner, W. (2022). Advancing our understanding of cultural heterogeneity with unsupervised machine learning. Journal of International Management, 28(2), 100885. https://doi.org/10.1016/j.intman.2021.100885
Does Value for Money Create Advocates? A Study in the International Airline Services Industry
Journal of Global Marketing / Jun 05, 2017
Messner, W. (2017). Does Value for Money Create Advocates? A Study in the International Airline Services Industry. Journal of Global Marketing, 30(5), 309–321. https://doi.org/10.1080/08911762.2017.1327626
Intelligent IT Offshoring to India
Jan 01, 2010
Messner, W. (2010). Intelligent IT Offshoring to India: Roadmaps for Emerging Business Landscapes. Palgrave Macmillan UK. https://doi.org/10.1057/9780230291263
Justifying information system value
Business Information Review / Jun 01, 2007
Messner, W. (2007). Justifying information system value: Development of a method for measuring customer advisory system effectiveness. Business Information Review, 24(2), 126–134. https://doi.org/10.1177/0266382107078865
Improving the cross-cultural functioning of deep artificial neural networks through machine enculturation
International Journal of Information Management Data Insights / Nov 01, 2022
Messner, W. (2022). Improving the cross-cultural functioning of deep artificial neural networks through machine enculturation. International Journal of Information Management Data Insights, 2(2), 100118. https://doi.org/10.1016/j.jjimei.2022.100118
Connections Between Cultures: Using Empirical Distributions for Measuring Cultural Differences
Journal of Cross-Cultural Psychology / Dec 29, 2020
Messner, W. (2020). Connections Between Cultures: Using Empirical Distributions for Measuring Cultural Differences. Journal of Cross-Cultural Psychology, 52(2), 129–154. https://doi.org/10.1177/0022022120982370
Offshoring to India – realising savings and capturing value
Journal of Indian Business Research / Mar 22, 2011
Messner, W. (2011). Offshoring to India – realising savings and capturing value. Journal of Indian Business Research, 3(1), 63–68. https://doi.org/10.1108/17554191111112479
Strategie-, Prozess- und IT-Management: Ein Pattern-orientierter Integrationsansatz
Wirtschaftsinformatik 2005 / Jan 01, 2005
Kühn, H., & Karagiannis, D. (2005). Strategie-, Prozess- und IT-Management: Ein Pattern-orientierter Integrationsansatz. In Wirtschaftsinformatik 2005 (pp. 1483–1502). Physica-Verlag HD. https://doi.org/10.1007/3-7908-1624-8_78
Geometrical Measurement of Cultural Differences
Journal of International Marketing / Jul 01, 2021
Messner, W. (2021). Geometrical Measurement of Cultural Differences. Journal of International Marketing, 29(3), 43–62. https://doi.org/10.1177/1069031x211018452
Cross-cultural measurement of transaction-specific customer satisfaction in the services industry
Journal of Customer Behaviour / Dec 31, 2016
Messner, W. (2016). Cross-cultural measurement of transaction-specific customer satisfaction in the services industry. Journal of Customer Behaviour, 15(4), 369–393. https://doi.org/10.1362/147539216x14594363340172
The association of cultural and contextual factors with social contact avoidance during the COVID-19 pandemic
PLOS ONE / Dec 28, 2021
Messner, W. (2021). The association of cultural and contextual factors with social contact avoidance during the COVID-19 pandemic. PLOS ONE, 16(12), e0261858. https://doi.org/10.1371/journal.pone.0261858
Intercultural Aspects of Project Management in India
Rightshore!
Messner, W. (n.d.). Intercultural Aspects of Project Management in India. In Rightshore! (pp. 101–120). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-540-77288-0_7
Cultural Heterozygosity: Towards a New Measure of Within-Country Cultural Diversity
Journal of World Business / Jun 01, 2022
Messner, W. (2022). Cultural Heterozygosity: Towards a New Measure of Within-Country Cultural Diversity. Journal of World Business, 57(4), 101346. https://doi.org/10.1016/j.jwb.2022.101346
The impact of language proficiency on airline service satisfaction
Journal of Travel & Tourism Marketing / Feb 12, 2020
Messner, W. (2020). The impact of language proficiency on airline service satisfaction. Journal of Travel & Tourism Marketing, 37(2), 169–184. https://doi.org/10.1080/10548408.2020.1740139
The Palgrave Handbook of Managing Continuous Business Transformation
Jan 01, 2017
Ellermann, H., Kreutter, P., & Messner, W. (Eds.). (2017). The Palgrave Handbook of Managing Continuous Business Transformation. Palgrave Macmillan UK. https://doi.org/10.1057/978-1-137-60228-2
From black box to clear box: A hypothesis testing framework for scalar regression problems using deep artificial neural networks
Applied Soft Computing / Oct 01, 2023
Messner, W. (2023). From black box to clear box: A hypothesis testing framework for scalar regression problems using deep artificial neural networks. Applied Soft Computing, 146, 110729. https://doi.org/10.1016/j.asoc.2023.110729
Cultural Differences in an Artificial Representation of the Human Emotional Brain System: A Deep Learning Study
Journal of International Marketing / Sep 13, 2022
Messner, W. (2022). Cultural Differences in an Artificial Representation of the Human Emotional Brain System: A Deep Learning Study. Journal of International Marketing, 30(4), 21–43. https://doi.org/10.1177/1069031x221123993
Value or Quality? Differences in Airlines’ Customer Satisfaction Strategies across National Markets
Services Marketing Quarterly / Jul 02, 2020
Messner, W. (2020). Value or Quality? Differences in Airlines’ Customer Satisfaction Strategies across National Markets. Services Marketing Quarterly, 41(3), 205–235. https://doi.org/10.1080/15332969.2020.1786244
Methodological issues in group-referenced measurement of Indian culture
South Asian Journal of Global Business Research / Aug 03, 2015
Messner, W., & Schäfer, N. (2015). Methodological issues in group-referenced measurement of Indian culture. South Asian Journal of Global Business Research, 4(2), 226–250. https://doi.org/10.1108/sajgbr-12-2014-0089
The contribution of subjective measures to the quantification of social progress
International Journal of Sociology and Social Policy / Apr 11, 2016
Messner, W. (2016). The contribution of subjective measures to the quantification of social progress: Evidence from Europe and Israel. International Journal of Sociology and Social Policy, 36(3/4), 258–268. https://doi.org/10.1108/ijssp-06-2015-0060
Globalization of Professional Services
Jan 01, 2012
Bäumer, U., Kreutter, P., & Messner, W. (Eds.). (2012). Globalization of Professional Services. Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-29181-4
Responding Strategically to Fundamental Changes in Professional Services: Aim and Scope of the Book
Globalization of Professional Services / Jan 01, 2012
Bäumer, U., Kreutter, P., & Messner, W. (2012). Responding Strategically to Fundamental Changes in Professional Services: Aim and Scope of the Book. In Globalization of Professional Services (pp. 1–7). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-29181-4_1
Wann Zusatzversicherungen sinnvoll und wann sie nicht notwendig sind
Die Rentenversicherung / Apr 01, 2009
Leopold, D. (2009). Wann Zusatzversicherungen sinnvoll und wann sie nicht notwendig sind. Die Rentenversicherung, 4. https://doi.org/10.37307/j.2363-9768.2009.04.04
Market research in India: does the choice of language cause questionnaire contamination?
Journal of Indian Business Research / Jun 19, 2017
Messner, W. (2017). Market research in India: does the choice of language cause questionnaire contamination? Journal of Indian Business Research, 9(2), 149–168. https://doi.org/10.1108/jibr-09-2016-0100
4 Sprache(n) in Indien
Wachstumsmarkt Indien
Ossola-Haring, C. (n.d.). 4 Sprache(n) in Indien. In Wachstumsmarkt Indien. OLDENBOURG WISSENSCHAFTSVERLAG. https://doi.org/10.1524/9783486846140-006
CRM bei Banken: Vom Produkt zum Prozeßportal
Effektives Customer Relationship Management / Jan 01, 2001
Schmid, R., Bach, V., & Österle, H. (2001). CRM bei Banken: Vom Produkt zum Prozeßportal. In Effektives Customer Relationship Management (pp. 101–115). Gabler Verlag. https://doi.org/10.1007/978-3-322-82348-9_5
Cultural Biases in Word-of-mouth Recommendation: A Twelve Country Study in the Airline Services Industry
Journal of Customer Behaviour / Dec 31, 2018
Messner, W. (2018). Cultural Biases in Word-of-mouth Recommendation: A Twelve Country Study in the Airline Services Industry. Journal of Customer Behaviour, 17(4), 279–305. https://doi.org/10.1362/147539218x15445233217814
Being happy. The role of personal value priorities in subjective well-being across European countries
International Journal of Cross Cultural Management / Jun 08, 2023
Messner, W. (2023). Being happy. The role of personal value priorities in subjective well-being across European countries. International Journal of Cross Cultural Management, 23(2), 389–421. https://doi.org/10.1177/14705958231180049
Disparities in demand for
COVID ‐19 hospital care in the
United States: Insights from a
longitudinal hierarchical study
Health Science Reports / Jan 01, 2022
Messner, W. (2022). Disparities in demand for <scp>COVID</scp>‐19 hospital care in the United States: Insights from a longitudinal hierarchical study. Health Science Reports, 5(1). Portico. https://doi.org/10.1002/hsr2.441
Empirically assessing noisy necessary conditions with activation functions
Computational Management Science / Sep 26, 2020
Messner, W. (2020). Empirically assessing noisy necessary conditions with activation functions. Computational Management Science, 18(1), 1–23. https://doi.org/10.1007/s10287-020-00377-2
Customer Care als Unternehmensstrategie
Handbuch Electronic Customer Care / Jan 01, 2004
Messner, W. (2004). Customer Care als Unternehmensstrategie. In Handbuch Electronic Customer Care (pp. 23–36). Physica-Verlag HD. https://doi.org/10.1007/978-3-7908-2680-7_2
Cultural patterns of evasive answer bias in surveys
International Journal of Cross Cultural Management / Dec 13, 2022
Messner, W. (2022). Cultural patterns of evasive answer bias in surveys. International Journal of Cross Cultural Management, 23(1), 133–167. https://doi.org/10.1177/14705958221130202
Continuous Business Transformation: What Is It All About?
The Palgrave Handbook of Managing Continuous Business Transformation / Dec 28, 2016
Messner, W. (2016). Continuous Business Transformation: What Is It All About? In The Palgrave Handbook of Managing Continuous Business Transformation (pp. 3–18). Palgrave Macmillan UK. https://doi.org/10.1057/978-1-137-60228-2_1
Strategically Organising for Innovation in Global Sourcing
Globalization of Professional Services / Jan 01, 2012
Messner, W. (2012). Strategically Organising for Innovation in Global Sourcing. In Globalization of Professional Services (pp. 41–51). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-29181-4_5
Winning the race for talent in emerging markets (attracting and retaining the best employees in developing economies)
Human Resource Management International Digest / May 01, 2009
Ready, D. A. (2009). Winning the race for talent in emerging markets (attracting and retaining the best employees in developing economies). Human Resource Management International Digest, 17(3). https://doi.org/10.1108/hrmid.2009.04417cad.007
Economic and Business Effects of IT Offshoring
Rightshore!
Messner, W., & Weinert, S. (n.d.). Economic and Business Effects of IT Offshoring. In Rightshore! (pp. 31–44). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-540-77288-0_3
Offshoring in India: Opportunities and Risks
Rightshore!
Messner, W. (n.d.). Offshoring in India: Opportunities and Risks. In Rightshore! (pp. 15–30). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-540-77288-0_2
Handlungsfelder bei der Etablierung von Financial Planning als Dienstleistungsangebot
Bankinformatik 2004 / Jan 01, 2003
Messner, W. (2003). Handlungsfelder bei der Etablierung von Financial Planning als Dienstleistungsangebot. In Bankinformatik 2004 (pp. 361–366). Gabler Verlag. https://doi.org/10.1007/978-3-322-90310-5_35
Distance is the spice, but not the whole enchilada: Country-pair psychic distance stimuli and country fixed effects in a deep learning implementation of the trade flow model
International Business Review / Feb 01, 2024
Messner, W. (2024). Distance is the spice, but not the whole enchilada: Country-pair psychic distance stimuli and country fixed effects in a deep learning implementation of the trade flow model. International Business Review, 33(1), 102201. https://doi.org/10.1016/j.ibusrev.2023.102201
Exploring multilevel data with deep learning and XAI: The effect of personal-care advertising spending on subjective happiness
International Business Review / Feb 01, 2024
Messner, W. (2024). Exploring multilevel data with deep learning and XAI: The effect of personal-care advertising spending on subjective happiness. International Business Review, 33(1), 102203. https://doi.org/10.1016/j.ibusrev.2023.102203
A Study of Children’s Culture across 35 Societies
Journal of International Consumer Marketing / Oct 16, 2023
Messner, W. (2023). A Study of Children’s Culture across 35 Societies. Journal of International Consumer Marketing, 1–25. https://doi.org/10.1080/08961530.2023.2268274
The contingency impact of culture on health security capacities for pandemic preparedness: A moderated Bayesian inference analysis
Journal of International Management / Oct 01, 2023
Messner, W. (2023). The contingency impact of culture on health security capacities for pandemic preparedness: A moderated Bayesian inference analysis. Journal of International Management, 29(5), 101056. https://doi.org/10.1016/j.intman.2023.101056
Genuine Consulting Experience: Developing Internationalization Strategies for Small Businesses
The Palgrave Handbook of Learning and Teaching International Business and Management / Jan 01, 2019
Chumbi, G. B., Bowles, C. N., & Messner, W. (2019). Genuine Consulting Experience: Developing Internationalization Strategies for Small Businesses. In The Palgrave Handbook of Learning and Teaching International Business and Management (pp. 331–358). Springer International Publishing. https://doi.org/10.1007/978-3-030-20415-0_16
Renault Duster in India: Creating a Market Segment
Jan 01, 2019
Messner, W., & Chaudhary, A. (2019). Renault Duster in India: Creating a Market Segment. SAGE Publications: SAGE Business Cases Originals. https://doi.org/10.4135/9781526467836
Made-in-India Cars: When Safety Isn’t a Priority
Jan 01, 2018
Messner, W., & Wilson, K. C. (2018). Made-in-India Cars: When Safety Isn’t a Priority. SAGE Publications: SAGE Business Cases Originals. https://doi.org/10.4135/9781526462725
Outsourcing und Offshoring von Business Intelligence-Lösungen — Empirische Studien und Praxiserfahrung
Auf dem Weg zur Integration Factory
Philippi, J. (n.d.). Outsourcing und Offshoring von Business Intelligence-Lösungen — Empirische Studien und Praxiserfahrung. In Auf dem Weg zur Integration Factory (pp. 73–106). Physica-Verlag. https://doi.org/10.1007/3-7908-1612-4_5
WSCG '97 The Fifth International Conference in Central Europe on Computer Graphics and Visualization 97
Computers & Graphics / Sep 01, 1996
WSCG ’97 The Fifth International Conference in Central Europe on Computer Graphics and Visualization 97. (1996). Computers & Graphics, 20(5), III. https://doi.org/10.1016/s0097-8493(96)90058-8
Education
University of Kassel
Dr. rer. pol., Economics and social sciences / 2004
University of Wales
M.B.A., Financial management / 1998
Technical University Munich
B.Sc. & M.Sc. (Dipl.-Inform. Univ.), Computer science; artificial intelligence; computer graphics / 1995
University of Newcastle upon Tyne
B.Sc. (Erasmus exchange), Computing science / 1992
Experience
University of South Carolina, Darla Moore School of Business | Columbia, SC, USA
Clinical Professor of International Business / 2016 — Present
• Developed novel algorithms for eXplainable Artificial Intelligence (XAI). Leveraged machine learning and deep learning techniques to address research questions in international business and marketing • Utilized advanced statistical approaches to assess cultural diversity and differences across regions and populations • Investigated variations in the impact of the COVID-19 pandemic on public health systems and consumer behavior • Taught under- and postgraduate courses in the #1-ranked international business department, as recognized by US News & World Report. Courses include data analytics, management consulting, and intercultural team management • Engaged in collaborative student consulting projects with companies such as Positec, SC SBDC, Seabin Australia, Thomson Reuters, UPS Global Supply Chain Solutions (Data & Innovation), and UPS International
MYRA School of Business | Mysore, India
Professor of International Management / 2013 — 2016
• Analyzed cultural differences in consumer behavior with a focus on the effectiveness of marketing strategies • Formulated strategic initiatives for conducting business in emerging markets • Taught postgraduate courses on customer service, business case analysis, and international business
GloBus Research | London, UK & Bangalore, India
Co-founder & Director / 2011 — 2017
• Developed customized learning solutions for executives • Created assessment tools to evaluate intercultural communication competence and team effectiveness • Led the design and delivery of the India module within the prestigious Leadership Excellence Program offered collaboratively by WHU, IDG, and DXC Technology
Capgemini Consulting (Invent) | Frankfurt, Germany
Principal Consultant / 2006 — 2011
• Optimized a network of service centers for a global travel group, achieving cost savings through call reduction strategies, consolidation, and outsourcing • Established a robust framework for offshore provider relationship governance, specifically to bolster the analytics platform of a leading global logistics company
Capgemini Technology Services | Bangalore, India
Director (Expatriate assignment) / 2008 — 2010
• Spearheaded the growth of an offshore team from zero to over 100 SAP business analysts and developers • Planned capacity and effectively managed demand and resource utilization • Led and managed globally distributed bid teams during Request for Proposals (RfPs)
BMW Group (Softlab/Cirquent, now NTT Data) | Frankfurt & Munich, Germany
Senior Management Consultant / 2003 — 2005
• Helped establish a citizen relationship management strategy for a political party in preparation for the 2005 German general elections. Managed the system integration partner • Designed the request-to-order process for a major producer of flavors and fragrances to increase win likelihood through rapid prototyping • Provided expert guidance and support to Softlab’s European subsidiaries in order to strengthen their competitive positioning in RfPs
The Information Management Group, IMG (University of St. Gallen spin-off) | Frankfurt, Germany & Zurich, Switzerland
Consulting Manager / 1999 — 2002
• Developed comprehensive customer relationship management strategies, landscapes, and go-forward plans for multiple universal, investment, and municipal savings banks. Headed the CRM competence center in Germany • Introduced a major transformation of the dividend processing architecture in the private banking division of a Swiss bank, achieving seamless straight-through-processing of interbank messages • Crafted a new outsourced operating model for paper-based payment processing, providing end-to-end support to a savings bank’s umbrella organization from initial business case development to production start • Developed an insourced capability for a cooperative banking society, streamlining payment processing operations • Conducted a thorough threat analysis for a Swiss private bank, ensuring the security and integrity of their IS/IT systems
Deutsche Bank | Eschborn, Germany
Assistant Vice President / 1995 — 2003
• Orchestrated the redesign and global implementation of core banking functionalities, including global credit lines • Defined critical business requirements related to the European Monetary Union • Deployed core banking software for new Deutsche Bank branches in Hungary and Poland
Deutsche Software India | Bangalore, India
Program Manager (Expatriate assignment) / 1998 — 1999
• Pioneered the inclusion of offshore resources into core banking software development processes • Successfully built and led an offshore team of over 20 analysts and developers
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